Policies and Payments
This page contains information on how we work with you, the standards we work under, our prices and how to make payments to Studio ARTES.
Our policies are the cornerstone of our Quality Management System. They contain information on how we work at Studio ARTES, and how we deliver services to you. Our policies are supported by procedures that outline the steps we undertake to make sure we are delivering a quality service.
The policies below are ones we think are important for you to know about. You can ask to see our policies at any time, and ask us to explain them to you.
Our human rights policy talks about how we are committed to upholding the human and legal rights of everyone. This means you have the right to be treated in the same way as everyone else, and to make decisions and choices about what you want to do. This is the law.
Service Planning and Support
This policy outlines how we work with you to make sure that you get the best out of the Studio ARTES programs. The procedures that support this policy include things like what happens when you want to join Studio ARTES, what you can expect from Studio ARTES, what we do when you want to try something different, and what we do when you decide you want to leave Studio ARTES.
Feedback, Compliments and Complaints
This policy is all about how you give feedback to Studio ARTES. This could be positive or negative. All feedback is important to us, so we know what we are doing well and what we can improve on. Complaints are formal negative feedback that we take very seriously. We have a procedure which we follow to ensure that the issues raised are investigated and followed up with you. You can contact us by phone, come in, or by email to share your feedback with us.
Rates for attending Studio ARTES depend on what you choose to do at Studio ARTES, your support needs, what type of support we are providing, and the time and days of support. This will be discussed and agreed with you before starting at Studio ARTES in addition to a Service Agreement and schedule of supports. Our group programs are staffed and charged at a ratio of 1 staff member to 3 members, and run in 3 hour blocks. Studio ARTES is a Temporary Transformation Payment (TTP) Provider, which means our cost reflects the TTP listed price. The hourly rate reflects the pricing of the NDIS and is for the support provided and agreed.
If you have an NDIS plan, you can agree to use your funds in the plan to pay for Studio ARTES hourly rate. You will need to sign a schedule of support, which outlines the activities you will be charged for in more detail. If you decide to increase, decrease or change your sessions, we will put together another schedule. This may run concurrently with your overall schedule or replace it. The rules concerning charges under the NDIS plan are outlined in the service agreement.
Studio ARTES also charges an activity fee that assists us to purchase the materials we buy and use on programs. This fee is $5 per session (+GST). This will be invoiced to you separately, and can be paid fortnightly, per term or yearly. This fee is invoiced to you, which you pay directly to us.
When you access one-off events or change what you do with us, we will update your schedule or agree to a new single-use schedule on top of your current one. Our standard service agreement is available below and covers any changes in your support, if your service agreement is out of date or in between plan changes, or any price changes from the NDIA. When you accept services from Studio ARTES you are accepting the Terms and Conditions outlined in this service agreement.
Please get in touch if you have any questions around payments, payment plans, or require a different way to pay.