Feedback, Compliments and Complaints



Feedback, compliments and complaints are important to us. Whether it is positive or negative, it helps drive continuous improvement in the services we provide and we value it. If we have made a mistake, we want to know so we can not only fix it for you, but look at the processes to see if it is something we can fix for everyone.

You can give feedback, make a complaint or share ideas for improvement by talking to any of us, emailing us, or using the form below. If you are not comfortable talking to a particular person, you can speak to anyone else.

You can speak to the staff members you work with, a studio manager, or call or email our Head Office and speak to someone there.

If you would prefer to communicate in a language other than English, please see the information below for further information.

Further Information

If you have made a complaint and are not happy with the way we have dealt with it, you can contact the NDIS Quality and Safeguards Commission on the details listed below and take the complaint further.

A complaint can be made to the NDIS Commission by:

 

Information in Your Language

Korean
귀하는 피드백을 주거나 불만을 제기 할 권리가 있습니다. 서비스 개선을 위해 의견 및 불만을 환영합니다. 불만을 제기하는 데 도움이 필요하면 커뮤니티 언어를 사용하는 직원이 있습니다. 귀하는 저희에게 연락하실 수 있으며 귀하의 우려 사항을 우리에게 알려줄 수있는 사람을 찾을 것입니다.

Chinese simplified
您有权向我们提供反馈或投诉。我们欢迎反馈和投诉，因为它们可以帮助我们改进我们的服务。

如果您在投诉时需要帮助，我们会有员工讲一些社区语言。您可以联系我们，我们会找到能帮助您向您传达您的疑虑的人。

Hindi
आपको हमें प्रतिक्रिया देने या शिकायत करने का अधिकार है। हम प्रतिक्रियाओं और शिकायतों का स्वागत करते हैं क्योंकि वे हमारी सेवाओं को बेहतर बनाने में हमारी मदद करते हैं। अगर आपको शिकायत करने में मदद की ज़रूरत है तो हमारे पास कर्मचारी हैं जो कुछ सामुदायिक भाषाओं को बोलते हैं। आप हमसे संपर्क कर सकते हैं और हमें कोई ऐसा व्यक्ति मिलेगा जो आपकी चिंताओं को हमें बता सके।

Japanese
あなたには、フィードバックや苦情を申し立てる権利があります。サービス向上のためのフィードバックや苦情をお待ちしております。

あなたが苦情をするのに援助を必要とする場合、我々はいくつかのコミュニティー言語を話すスタッフを持っています。あなたは私達に連絡することができ、私たちはあなたの懸念を私たちに伝えるのを手助けできる人を見つけるでしょう。

Greek
Έχετε το δικαίωμα να μας δώσετε ανατροφοδότηση ή να κάνετε μια καταγγελία. Χαιρετίζουμε τα σχόλια και τα παράπονα, καθώς μας βοηθούν να βελτιώσουμε τις υπηρεσίες μας. Εάν χρειάζεστε βοήθεια για την υποβολή καταγγελίας, έχουμε προσωπικό που μιλάει μερικές γλώσσες της κοινότητας. Μπορείτε να επικοινωνήσετε μαζί μας και θα βρούμε κάποιον που μπορεί να σας βοηθήσει να γνωστοποιήσετε τις ανησυχίες σας σε εμάς.

Vietnamese
Bạn có quyền đưa ra phản hồi hoặc khiếu nại. Chúng tôi hoan nghênh phản hồi và phàn nàn vì họ giúp chúng tôi cải tiến dịch vụ của chúng tôi. Nếu bạn cần giúp đỡ để khiếu nại, chúng tôi có nhân viên nói được một số ngôn ngữ cộng đồng. Bạn có thể liên hệ với chúng tôi và chúng tôi sẽ tìm một người có thể giúp bạn truyền đạt mối quan tâm của bạn cho chúng tôi.